FAQs

Find quick answers to common questions about shopping at Ekeqi. If you need help with a specific order, please contact us.

What does Ekeqi sell?

Ekeqi is an online drinkware store offering reusable cups, tumblers, and everyday drinkware.

Where does Ekeqi ship?

We currently sell and ship to customers in the United States.

How long does order processing take?

Orders are generally processed within 1-2 business days after payment confirmation.

How long does standard shipping take?

Standard shipping is free and usually arrives within 5-8 business days after the order has been processed and dispatched.

Is expedited shipping available?

Yes. Expedited shipping costs $15 per order and usually arrives within 1-3 business days after dispatch. Order processing still takes 1-2 business days.

Will I receive tracking information?

When tracking information is available, it will be sent to the email address provided at checkout. Tracking may take some time to update after dispatch.

Can I change my shipping address after ordering?

Contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

What is your return window?

Return requests may be made within 30 calendar days after the order is marked delivered. Please contact us before sending an item back.

What condition must a returned item be in?

Items must be unused, unwashed, free from scratches, dents, stains, and odors, and returned with original packaging and accessories where applicable.

Who pays for return shipping?

Unless an item is defective, damaged, or sent incorrectly, the customer is responsible for return shipping costs.

How long do refunds take?

After a return is received and approved, the refund is issued to the original payment method within 7 calendar days. Your bank or card issuer may need additional processing time.

What should I do if my order arrives damaged or incorrect?

Contact us as soon as possible with your order number and clear photos of the item and packaging.

How can I contact Ekeqi?

Email HermanKnight729@hotmail.com or write to Ekeqi at 5 ALLEE DES CERISIERS, ISQUES, PAS-DE-CALAIS 62280, France.